Where internet is available?

Internet access is available within student bedrooms and in most shared areas of University accommodation, including kitchens, corridors and communal or social spaces.

Coverage may vary depending on building layout, construction materials, device capability and local environmental factors. Internet availability is not guaranteed in every location or at all times.

Computing and Information Services

Wired and wireless connections

University accommodation provides wireless (Wi-Fi) connectivity as the primary means of access.

Some residences may also offer wired (Ethernet) connections in bedrooms or study areas, depending on the building and network configuration. Wired connections are not available in all locations.

Details specific to your college or residence are provided in arrival information.

Wireless Service

Terms of use and device limits

Use of the University network is subject to University IT and acceptable use policies. These set out expected standards of behaviour online, prohibited activities, and how network security and performance are managed.

The University does not impose a fixed limit on the number of devices a student may connect to the network. Wireless infrastructure is designed to support a high number of simultaneous connections, although performance may vary depending on overall demand, signal strength and device capability.

IT and Cyber Security Policies, Standards and Regulations
Computing and Information Services

Internet capacity and peak-time performance

Internet performance can vary throughout the day. Demand is typically highest between 8.00 pm and 10.00 pm.

The University does not publish or guarantee individual user speeds, nor does it specify an average minimum speed that will be achieved by a defined proportion of users at peak times. Instead, the network is designed and monitored to provide substantial shared capacity across the University estate, with high-capacity links between access points, the University network core, data centres and the wider internet.

Actual performance experienced by individual users will depend on a range of factors, including time of day, number of concurrent users, Wi-Fi signal quality and device capability.

Speed-checking facilities

The University does not provide an individual speed-testing service for students (for example, a dedicated speed-test tool).

Network performance is monitored centrally using provider-level capacity and usage data to support network management and fault diagnosis. Where a fault is suspected, support teams can investigate and advise.

Service levels and fault response

The University aims to provide a stable internet service suitable for day-to-day study and student life. The service is provided on a reasonable-endeavours basis and is not subject to an individual service level guarantee.

Outages and persistent faults are managed in line with University IT service arrangements, including incident prioritisation and planned maintenance processes.

Suitability for study, gaming and leisure use

The internet service in University accommodation is designed to meet the needs of most students for study, research, email, online learning and general browsing.

While it will support many leisure activities, it may not be adequate for activities requiring consistently high bandwidth or very low latency, such as intensive online gaming or high-resolution streaming on multiple devices, particularly during peak periods.

Need advice?

Students with specific connectivity requirements (for example, related to disability support, assistive technology or particular study needs) are encouraged to seek advice before committing to accommodation.

This insurance is designed to offer a level of protection for personal belongings while living in University accommodation. It is included automatically for eligible students and does not require a separate premium to be paid.

Group Contents Insurance Policy
Group Contents Insurance Policy Summary Key Facts

The policy provides cover for personal possessions kept within University accommodation, subject to the policy terms and conditions. This typically includes items such as:

• Clothing and personal effects
• Laptops, tablets and other personal electronic devices
• Personal valuables, within specified limits

Cover applies while items are kept in University accommodation and may also extend to certain items temporarily removed from the accommodation, subject to policy conditions.

Group Contents Insurance Policy - What is covered.

The insurance policy includes maximum cover limits, single-item limits, and specific exclusions. For example:

• There may be limits on the maximum amount payable per claim
• Certain high-value items may need to be declared or insured separately
• Some items or circumstances may not be covered

Students are strongly encouraged to review the full policy documentation carefully to understand the exact limits, exclusions and conditions that apply.

Group Contents Insurance Policy - What is covered.

If you need to make a claim under the personal possessions insurance policy, guidance on the claims process is available through Howden.

This includes information on:

• How to submit a claim
• What evidence may be required
• Expected timescales

While personal possessions insurance is provided for students living in University accommodation, the University strongly advises students to consider whether additional personal insurance is appropriate for their individual circumstances.

You may wish to arrange your own insurance if:

• You own high-value items that exceed policy limits
• You require wider cover than is provided under the University policy
• You are living outside University-managed accommodation

Students living in private accommodation will normally need to arrange their own contents insurance.

If you have questions about personal possessions insurance, including eligibility, coverage or claims, further information is available via the policy documents or by contacting the College Membership and Accommodation Office.