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Student Support & Wellbeing
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Office of the Independent Adjudicator

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The Office of the Independent Adjudicator for Higher Education (OIA) runs an independent scheme to review student complaints. Durham University is a member of this scheme. If you are unhappy with the outcome you may be able to ask the OIA to review your complaint/appeal/disciplinary case. Visit the OIA website to find more information about making a complaint to the OIA, what it can and can’t look at and what it can do to put things right.

You normally need to have completed the relevant Durham University procedure before you complain to the OIA. Durham University will send you a letter called a “Completion of Procedures Letter” when you have reached the end of our processes and there are no further steps you can take internally. If your complaint/appeal is not upheld, Durham University will issue you with a Completion of Procedures Letter automatically. If your complaint/appeal/disciplinary etc. is upheld or partly upheld you can ask for a Completion of Procedures Letter if you want one. Visit the OIA website to find more information about Completion of Procedures Letters and when you should expect to receive one.