How to Pay Your Invoice 

1.  Direct Debit

Direct debit is the University's preferred payment method.  This is an automatic process saving time and expense.

You need to have a UK bank account to set up a direct debit mandate.

Overseas Students will find that most UK banks offer a simple account that can pay direct debits.

Direct Debit mandates must be set up at least 14 days in advance of the expected collection date.

Your Direct Debit mandate can be set up in one of the following ways:

1. Online www.dur.ac.uk/direct.debits/ . You will need the student ID number and date of birth to access this secure web page. 
2. On paper - please request a paper mandate form from studentbilling.query@durham.ac.uk
3. If you would like someone to telephone you to help you through the screens please email this request to studentbilling.query@durham.ac.uk
   
   

2.  International Bank Transfer or International Card for Overseas Students -Flywire 

Not all overseas students can set up a UK bank account to operate direct debits and we have an additional method for transferring funds from an overseas bank account: 

• Visit dur.flywire.com and choose your country and the amounts you are paying in GBP 
• Choose your payment method and make your payment to Flywire 
• Enter your details and those of the student you are paying for 
• Track and confirm your payment by email, SMS or by logging into dur.flywire.com
• Pay in over 70 currencies 
• Pay by bank transfer or international credit / debit card (Alipay and Wechatpay are available) 
• Eliminate bank fees and enjoy excellent exchange rates 
• Track your payment from start to finish 
• Pay from any country and any bank 

Feel safe, with 24/7 dedicated multilingual customer support.

3.  Bank Transfer or Internet Banking into the University's Bank Account: 

Payment can be made by wire transfer or internet banking into the University’s bank account: 

Durham University, Barclays Bank, 6/7 Market Place, Durham City. 

Sort code 20 – 27 – 66

Account number 60897507

Europe IBAN GB79 BARC 2027 6660 8975 07

Worldwide Swift Code BARC GB22

Reference Please quote an invoice / transaction number or your University Student ID number. 

4.  Debit / Credit card (Switch, Visa or MasterCard): 

If you need to pay by debit or credit card then we would prefer that you set up an instalment arrangement.

Please contact a member of our Credit Control Team on the following telephone numbers who will assist you with this process

Tracey Hall          07341 052211          (Mon - Fri)

Tracey Woods     07786 429640          (Mon - Fri)

Angela Powney   07341 050068          (Wed - Fri)

Once an arrangement has been set up you will receive an email showing the schedule of payments.  You will receive an email after each attempt to collect a payment to advise if it was successful or unsuccessful.

Or

If you wish to pay the full amount for the year by card, or do not wish to set up an instalment arrangement, then simply email finance.cashiers@durham.ac.uk with your student ID number saying how much you wish to pay. The staff will part complete a web form and send a link to you for you to enter the card details. The advantages to this method are: 

• You do not have to provide your card details to a member of staff 
• The external web page is secure 
• You will receive a receipt to confirm payment has been accepted.
  
  

How to find out more and how contact us 

For further information about the payment of accommodation charges and tuition fees generally see: 

• Information for current students  
• Further information and guidance 
    

If you still have other questions, please contact the Finance Service at studentbilling.query@durham.ac.uk. Please note that we have a small team of three staff who are responding to these queries, along with performing other tasks. We hope to respond within five working days. 

If you would like someone to telephone you or to hold a “Teams” conversation please put this request in your email and someone will get in touch.

Given the global pandemic we are not operating our Cashier’s reception as normal, but are considering opening on a limited basis where a face-to-face meeting is essential. A booking system will be in operation – further details to follow.