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Student Support & Wellbeing
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Student Complaints (University & Services)

A complaint is an expression of dissatisfaction requiring a response. The complaints procedure should be used by all students for complaints about Academic Departments, Colleges, Societies, University services and by postgraduate students for complaints about their supervision, teaching or assessment prior to the final examination.

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What to do if you have a complaint

Information about what to do if you are a student and have a complaint, guidance for how to submit a complaint and relevant complaint forms.

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Student Complaint Procedure (University & Services)

Information about the student complaints procedure, found in the University's Codes of Practice.
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University Complaint Form for Students (Not Industrial Action)

The University form to allow students to submit a complaint.
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University Complaint Form for Students (Industrial Action)

For complaints related directly to industrial action.

Non-Academic Appeal or Request a Review Form

The University form to allow students to submit a non-academic appeal or request a review.
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MARKING AND ASSESSMENT BOYCOTT (Academic Year 2022-23)

 

If you wish to make a complaint about the marking and assessment boycott as a result of UCU industrial action in the academic year 2022-23, you should first raise your complaint with your Department to see if the complaint can be resolved informally.

 

If your complaint is not resolved informally, you may make a complaint to the University. Please make sure that you use the form for complaints about industrial action above.

 

The deadline for submitting complaints about the marking and assessment boycott in the academic year 2022-23 is 2359 on 31 December 2023.

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Admissions Complaints

Durham University aims to provide a high standard and quality of service for applicants and to deliver an admissions process that is consistent, fair and professional, but recognises that occasionally things may go wrong. As part of its commitment to enhancing the applicant experience, we have established a procedure to deal with complaints from applicants in a fair and transparent manner, which can be viewed here.

 

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UCU INDUSTRIAL ACTION 2022-23

 

If you wish to make a complaint about the UCU industrial action in February/March 2023, you should first raise your complaint with your Department to see if the complaint can be resolved informally.

 

If your complaint is not resolved informally, you may make a complaint to the University. Please make sure that you use the form for complaints about industrial action above.

 

The deadline for submitting complaints about UCU industrial action in February/March 2023 is 2359 on Wednesday 26 April 2023.

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The deadline for submitting complaints about UCU industrial action in Michaelmas Term 2022 was 2359 on Wednesday 11 January 2023.

 

If you wish to make a complaint about the UCU industrial action in Michaelmas Term 2022, you should first raise your complaint with your Department to see if the complaint can be resolved informally.

 

If your complaint is not resolved informally, you may make a complaint to the University. Please make sure that you use the form for complaints about industrial action above.

 

The deadline for submitting complaints about UCU industrial action in Michaelmas Term 2022 is 2359 on Wednesday 11 January 2023.

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Contact Us

If you require further information or wish to submit a complaint form please email student.cases@durham.ac.uk.