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Sources of Help and Support

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The University encourages all students to seek advice and guidance prior to or while involved in University procedures. It may not always be appropriate for some staff to provide advice and guidance if they are involved in those procedures. Members of staff are not normally able to advocate for students engaged in formal processes and should refer students to the Students’ Union for advocacy support. Staff can help to make sure you understand and follow the procedures as well as the timelines for initiating them.

You can seek assistance from the following sources:

The Durham Student's Union (SU) Advice Service

The SU is independent of the University and offers procedural advice and advocacy services (including representation and/or support) to students on a range of matters.

To speak to an adviser, please complete the online enquiry form.

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College and Societies

Student Support Officers from your colleges or society can offer assistance to help you to understand University procedures. You may wish to let your College or Society know you intend to submit an appeal or complaint to the University as they may hold important information you need. You may also wish to seek advice in dealing with an allegation of misconduct or a breach of University regulations.

Contact information for your College.

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Counselling Service

The Counselling Service is a team of trained and experienced practitioners to help you manage any difficulties that are impacting your successful engagement with your studies and with University life. The Counselling Service is available all year round to registered students via self-referral.

Find out more about the Counselling Service.

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Academic Departments

For some procedures, members of your academic department (e.g. academic advisor, level tutor) may be able to provide assistance in relation to academic matters or processes.

Contact your Academic Department.

Student Support Hub

Find information for current students on the support available at Durham and how to access it here.