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Services for Staff

Deliver your best work at Durham University thanks to our specialist software, streamlined systems and expert IT support. Enjoy working smarter – not harder – with the latest tools to maximise your time and make your professional life more productive.

The software you need to succeed

With the right software, you can change the world. That’s why we provide staff with access to over 200 applications to make your working life easier and more productive. From everyday essentials like Microsoft 365 to specialist academic software such as MatLab, you’ll have everything you need to excel in your role. Need something we don’t offer? Our Service management team can help.

Tech that works where you do

Work is more mobile than ever, so your tech needs to be too. Whether you’re working from home, in the field, at another institution or on campus, we’ll make sure you have the IT you need. From University-managed laptops and mobile devices to cloud-based applications you can access from anywhere, CIS helps you deliver.

Tools for teaching, in person and online

Physical teaching facilities include audio-visual equipment like Solstice, that lets you present from your laptop to seminar room projectors, and hybrid tech that lets you engage students remotely as well as in the room. You’ll also have access to the latest tools to teach and educate online - such as Blackboard Learn Ultra and Turnitin - as well as apps to help you meet, present and collaborate virtually – such as Teams and Zoom.

Specialist research storage

Our researchers make life-changing discoveries and rely on having the right tools available to them. As well as specialist software, we provide dedicated research storage space for every stage of research projects. From super-fast access during active research, to slower affordable storage for post-project archiving, we have personal and shared research storage to meet your needs.

Secure wireless and file stores

Probably the only thing worse than a bad internet connection at work is accidentally deleting your files. That’s why we provide super-fast wired and wireless internet access, as well as secure staff file storage with the ability to recover lost work. So you can get on with work, without the worry.

Support on-tap

When tech lets you down, you need it fixing fast. We have support staff based around campus to fix any troublesome tech and minimise downtime. You can also contact our IT Service Desk online and over the phone, and find solutions to common issues via our Self-Service Portal.